Welcome to this first edition of the Greystone Hotels blog.
With the recent launch of our updated portal site I hope to use this forum as a way of keeping you – our guests – informed of developments and news about the company and our hotel and restaurant portfolio.
Like most people, my personal and business travel experiences were an integral factor in shaping my attitude to the lodging industry. I quickly developed a preference for hotels with high service levels and standards; preferring older hotels in great locations that had been updated and well maintained. I especially liked hotels where, as a frequent traveler, the staff and management knew me and addressed me by name! This approach was far preferable than that adopted at large, impersonal properties with generic decor and complicated front desk processes.
In starting Greystone Hotels my vision was to create a hotel company and a collection of properties that projected these preferences. As a result most of our hotels are intimate, have distinctive custom designed decor and provide high levels of customer service. Our company tag-line, Experience Exceptional Service, epitomizes our company philosophy. Our only goal is to serve you, our guest, and make your hotel stay your ‘home away from home’. My management group and our 330 highly-trained and enthusiastic team members are committed to that end.
Since its inception in 1995, Greystone Hotels has expanded its hotel portfolio to a total of nine hotels located in key business and leisure destinations such as San Francisco, Palo Alto, Los Angeles, San Diego and Bend, Oregon. We have a pride of ownership philosophy, continually reinvesting funds into our hotels through renovations, upgrades and timely maintenance to keep each property sharp, fresh and appealing to our guests! Just as we have a long-term investment philosophy when it comes to the ownership of our hotels, we seek to establish and maintain long term relationships with our guests.
In the end, however, our approach and success depends on you – our guest! Your feedback on our efforts is critical to shaping our direction. My team and I welcome your thoughts, comments and suggestions on ways to make your stay with Greystone Hotels truly a ‘home away from home’.
I invite you to come visit our properties, portal and the Greystone Hotels blog for regular updates on how you can Experience Exceptional Service at Greystone Hotels.
Eric Horodas, President