Greystone Hotels is thrilled to announce that eight of our properties were awarded the Certificate of Excellence by Trip Advisor for 2013. The properties awarded this prestigious honor include: TownePlace Suites and Fairfield Inn & Suites in Bend, Oregon, the Hotel Griffon and Inn at Union Square in San Francisco, Creekside Inn in Palo Alto, Élan Hotel Los Angeles, The Bristol Hotel in San Diego, and finally our newest addition, the Empress Hotel of La Jolla, California. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria includes the volume of reviews received within the last 12 months.
Greystone Hotels encourages and embraces guest feedback and the General Managers at each Greystone Hotel take time every day to read and respond to guest reviews.
Thanks to all of our guests for helping 8 Greystone Hotel properties achieve the Certificate of Excellence for 2013.